1. General Information

Q: Where are your Ashley Furniture HomeStore showrooms located?
A: Ashley Furniture HomeStore has locations across Kenya, including Nairobi, Mombasa, Malindi and Eldoret. Our Nairobi Ashley locations include Two Rivers Mall, with additional Ashley Furniture products available through Fairdeal Furniture showrooms countrywide. For the latest showroom locations and opening hours, please visit our showroom or contact our customer care team.

Q: What type of furniture do you offer?
A: Ashley Furniture offers stylish, comfortable and quality furniture for every room in your home. Our collection includes:

  • Living room furniture, including sofas, sectionals and recliners
  • Dining room furniture and dining sets
  • Bedroom furniture, including beds, dressers, mirrors and nightstands
  • Mattresses and bedroom accessories
  • Coffee tables and occasional tables
  • Accent furniture and cabinets
  • Home office furniture
  • Home décor and accessories
  • Rugs, mirrors, wall art and other decorative pieces

Our collections bring together contemporary, modern, classic and other distinctive styles to help you create a home that reflects your lifestyle.

Q: What is the relationship between Ashley Furniture and Fairdeal Furniture?
A: Ashley Furniture HomeStore in Kenya is owned and operated by Fairdeal Furniture Limited. Fairdeal became the official franchisee of Ashley Furniture in Kenya in 2017 and has since expanded the Ashley brand across the country. Ashley is one of the world’s leading home furnishing brands, with more than 1,100 locations worldwide.

2. Ordering & Delivery

Q: How can I place an order?
A: You can shop at any of our Ashley Furniture HomeStore showrooms, browse our online store and add your favourite products to your cart, or contact our sales team for assistance. Our team can help you select the right furniture for your space and complete your order.

Q: Do you offer delivery services?
A: Yes. We offer delivery services across Kenya. Delivery is subject to a shipping fee, which is calculated based on factors such as the value and size of your order, your location, distance from our nearest showroom or distribution point, accessibility and available logistics services.

Q: How long does delivery take?
A: Delivery generally takes 3–7 working days. The exact delivery time may vary depending on your location, the items ordered and logistics availability. Our team will provide the relevant delivery information when processing your order.

3. Payments & Returns

Q: What payment methods do you accept?
A: We accept a range of convenient payment options. These may include MPESA, cash, card payments, bank transfers and other available payment options. Please contact our sales team for the payment options available for your order.

Q: What is your return policy?
A: Our returns and exchanges are subject to our applicable terms and conditions. We recommend inspecting your furniture upon delivery and contacting our customer care team promptly if you receive an item that is damaged, defective or significantly different from what you ordered. Certain products or orders may be subject to specific return conditions.

4. Warranty & After-Sales Services

Q: Do you offer furniture assembly services?
A: Yes. Assembly services are available for furniture items that require setup. Our team will advise you on the applicable assembly service when processing your order.

Q: Can I get help choosing furniture for my home?
A: Absolutely. Our showroom teams are available to help you choose furniture based on your space, style, needs and budget. Whether you’re furnishing a single room or an entire home, we’re here to help you create a comfortable and stylish space.

Q: Where can I find Ashley Furniture products in Kenya?
A: Ashley Furniture HomeStore has dedicated locations in Kenya, while Ashley products are also available through Fairdeal Furniture’s wider showroom network. You can visit the nearest showroom or shop online to explore the available collection.